Privacy Policy

1. Introduction

Welcome to Trade Heroes (“we”, “our”, “us”).
We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

Business name: Trade Heroes
Address: 48 West Drayton Park Avenue, West Drayton, UB7 (United Kingdom)
Email: info@tradeheroes.co.uk
Website: tradeheroes.co.uk

2. Information We Collect

We may collect and process the following information about you:

  • Personal Information: name, phone number, email address, and postcode — when you submit an enquiry or contact form.

  • Service Details: information you provide about the type of service you require (e.g., plumbing, gas, electrical, etc.).

  • Usage Data: information on how you use our website, such as pages visited, IP address, browser type, and device information.

  • Communication Data: any correspondence you send us via email, phone, WhatsApp, or our website.

3. How We Use Your Information

We use your information to:

  • Respond to your enquiries and provide quotes for trades services.

  • Connect you with a trusted and vetted tradesperson in your local area.

  • Improve our website, marketing, and customer experience.

  • Send relevant service updates, offers, or follow-ups (only if you’ve opted in).

  • Comply with legal and regulatory obligations.

4. Lawful Basis for Processing

Under UK GDPR, we process your personal data based on the following lawful grounds:

  • Consent: when you voluntarily provide your information to request a quote or contact us.

  • Contract: when it’s necessary to connect you with a tradesperson or deliver the service requested.

  • Legitimate Interests: to operate and improve our services and marketing.

5. How We Share Your Information

We may share your information with:

  • Vetted trades professionals so they can provide the services you requested.

  • Third-party service providers who help us operate our website, marketing, and CRM systems.

  • Legal authorities if required by law or to protect against fraud or misuse.

We do not sell your data to any third parties.

6. Data Storage and Security

Your personal information is stored securely within the UK and EU. We take appropriate technical and organisational measures to prevent unauthorised access, alteration, disclosure, or destruction of your data.

7. Data Retention

We only keep your personal data for as long as necessary — typically up to 24 months after your last interaction, unless required by law to keep it longer.

8. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent at any time

  • Object to processing or request data portability

To exercise these rights, please email us at [insert your contact email].

9. Cookies

Our website may use cookies to improve functionality and measure performance. You can manage or disable cookies in your browser settings at any time.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date at the top.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Trade Heroes
48 West Drayton Park Avenue
West Drayton, UB7
Email: info@tradeheroes.co.uk