Terms & conditions

Last updated: October 2025

1. Introduction

Welcome to Trade Heroes (“we”, “our”, “us”).
By accessing or using our website [insert your domain] (“the Site”) or submitting an enquiry, you agree to these Terms and Conditions. Please read them carefully before using our services.

Business name: Trade Heroes
Address: 48 West Drayton Park Avenue, West Drayton, UB7 (United Kingdom)
Email: info@tradeheroes.co.uk
Telephone: 0203 3355 1342

If you do not agree with these terms, please do not use our website or services.

2. Our Service

Trade Heroes operates as a lead generation and marketing platform connecting customers with local, vetted trades professionals (“Tradespeople”) for home improvement, maintenance, and repair services.

We do not directly provide these services — we introduce you to suitable trades professionals who operate independently.

3. How It Works

  • You submit an enquiry through our website or contact form.

  • We review your request and may connect you with a relevant tradesperson.

  • The tradesperson may contact you directly to arrange a quote, site visit, or service.

  • Any agreement or contract for work is between you and the tradesperson.

4. Our Role and Liability

  • We act solely as an introducer and do not take responsibility for the work carried out by any tradesperson.

  • While we take reasonable steps to ensure that tradespeople are qualified and reliable, we cannot guarantee the quality, timing, or cost of their work.

  • You are responsible for verifying a tradesperson’s credentials, insurance, and Gas Safe or similar registrations where relevant.

  • We are not liable for any loss, damage, or injury arising from the services provided by a tradesperson.

5. User Responsibilities

When using our website or submitting your details, you agree that:

  • All information you provide is accurate and complete.

  • You will not submit false or misleading information.

  • You will use the Site for lawful purposes only.

  • You will not attempt to damage, disrupt, or misuse our systems or data.

6. Fees and Payments

  • Trade Heroes may receive a commission or referral fee from the tradesperson for introducing you.

  • Customers are not charged by Trade Heroes for submitting an enquiry.

  • Any payments for work are made directly between you and the tradesperson.

7. Intellectual Property

All content, logos, images, and materials on this Site are owned by or licensed to Trade Heroes. You may not reproduce, copy, distribute, or use them without written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Trade Heroes will not be liable for:

  • Any loss or damage caused by a tradesperson or third party;

  • Any indirect or consequential loss, including loss of profit, data, or business;

  • Errors or interruptions in the website or service.

Nothing in these Terms excludes our liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded by law.

9. Privacy and Data Protection

Your privacy is important to us. Please read our [Privacy Policy] (linked in the footer) to understand how we handle your personal information.

10. Changes to These Terms

We may update these Terms and Conditions at any time by posting a new version on our website. Your continued use of the Site indicates your acceptance of the updated terms.

11. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the English courts.

12. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Trade Heroes
48 West Drayton Park Avenue
West Drayton, UB7
Email: info@tradeheroes.co.uk